Questions, answered.
Everything you might want to know before getting started.
Getting Started
What is Beacon Reviews?+
Beacon Reviews is a review growth platform that helps local businesses automatically ask happy customers for Google reviews, follow up with reminders and build a stronger online reputation.
Who is Beacon Reviews for?+
It's built for local and home-service businesses — plumbers, electricians, roofers, cleaners, landscapers, property services and professional services where reviews influence buying decisions.
How quickly can I get started?+
Most businesses are up and running within a day. Connect your customer workflow and Google Business Profile, personalise your messages and Beacon starts sending requests.
Do I need technical knowledge?+
No. Beacon is designed for busy business owners. If you can send a text, you can use Beacon — and our 1-to-1 setup call helps you get it right.
How does the setup process work?+
Connect your workflow and Google Business Profile, personalise your review request messages, then let Beacon send requests and follow up automatically.
Reviews
How does Beacon ask customers for reviews?+
Beacon automatically sends professional, personalised review requests by SMS and email at the right moment — usually right after a job is completed.
Can I customise the messages?+
Yes. You can tailor your review request messages to match your business name, tone and the service you provided.
Can customers receive SMS and email requests?+
Yes. Beacon can send review requests through both SMS and email, so you reach customers on the channel they actually read.
Can I follow up automatically?+
Yes. Dynamic follow-ups gently remind customers who intended to leave a review but haven't yet responded.
Can I reactivate previous customers?+
Yes. Review Reactivation reconnects with previous happy customers and gives them an easy opportunity to leave a review.
Can Beacon help me respond to reviews?+
Yes. AI-assisted reply suggestions help you respond to customer reviews quickly without starting from a blank page.
Does Beacon connect to my Google Business Profile?+
Yes. Beacon connects to your Google Business Profile so customers leave reviews where it matters most.
Where do customers leave their reviews?+
Customers are guided to leave their review on your Google Business Profile — the place most potential customers already look.
Can Beacon guarantee Google rankings?+
No. No one can guarantee specific Google rankings. Beacon helps you build a stronger, more recent review profile — but search rankings depend on many factors outside any tool's control.
Can Beacon guarantee a certain number of reviews?+
No. Review volume depends on your customer base and how many happy customers you serve. Beacon makes it easier and more consistent — it can't guarantee a specific number.
Integrations
Does Beacon integrate with my CRM?+
Yes. Beacon connects with the systems your business already uses, with custom CRM integration included on every plan.
Does Beacon work with Jobber?+
Contact us and we'll confirm whether your software can connect with Beacon.
Does Beacon work with GoHighLevel?+
Contact us and we'll confirm whether your software can connect with Beacon.
Does Beacon work with Zapier?+
Yes. Beacon connects to thousands of apps through Zapier, included on every plan.
Can Beacon integrate with my existing booking or invoicing system?+
Contact us and we'll confirm whether your software can connect with Beacon.
Pricing
What does each plan include?+
Every plan includes the same features — automated requests, follow-ups, reactivation, AI messaging and replies, social posting, CRM integration, Zapier, unlimited users and a 1-to-1 setup call. The only difference is how many review requests you send each month.
What is the 14-day free trial?+
Every plan starts with a 14-day free trial so you can see Beacon working with your business before paying.
Can I upgrade?+
Yes. You can move up a plan as your review request volume grows.
Can I downgrade?+
Yes. You can move down a plan if your volume reduces.
Can I cancel?+
Cancel anytime.
What happens if I need more review requests?+
If you outgrow the Pro plan, contact us and we'll help you find the right option for your volume.
Results
How quickly will I see results?+
Most businesses see new reviews within the first week of sending requests. Results build steadily as more happy customers are asked at the right moment.
How many reviews should I expect?+
It depends on your customer volume and how many happy customers you serve. Beacon makes asking consistent — it can't guarantee a specific number.
Will Beacon improve my Google ranking?+
Beacon helps you build a stronger, more recent review profile. Google's rankings depend on many factors, so we don't promise specific ranking improvements.
Still have questions?
We're happy to help you decide if Beacon is right for your business.